How to Contact Us
Ok, my email box is getting totally bogged down, so to expedite certain types of requests please use the following contact mechanisms:
New Version Request
If you missed the download window on a new release, please visit our
online Order Lookup
Page. This page will allow you to lookup your order and download any
current version of software that you have purchased from us. Additionally,
we will offer beta test releases in this area too.
To speed the process please include a copy of your order confirmation if possible. If you no longer have that, then include the email address that you used when registering so that I can look you up in the user list.
Email Address Change
You can now change your own email address directly in our system
from our online Order Lookup
Page.
Support Forums
SnoopSoft's Official Support Forums are now located on the PocketNow Discussion Board!
I try to keep a regular presence there, so for general questions please
check the Forum to see if your question has already been answered and
if not go ahead and post it in the SnoopSoft
forum at PocketNow.com.
Customer Support
In order to get the quickest turnaround to your question you should place it
in the SnoopSoft
forum at PocketNow.com. You can also search through old questions there to
see if your particular question has already been asked and answered.
If you have a private registration issue or something along those lines, you
can use the Private Message feature of the forum to send a message directly to me.
SnoopSoft Dashboard Wishlist
To submit bugs, enhancement requests or wishes for SnoopSoft Dashboard,
please continue to use the Dashboard Mail
email address. Not every email sent to this address will receive a reply, but they will
all be read.
Submit a Skin
You can now submit your own skins directly to our skin
library at WinCustomize.com.
If you've submitted a Skin to us in the past and it's displayed on our
skins page, then we will move it over to WinCustomize for you.
If you'd like to submit a new skin, please head over to WinCustomize and
submit it there... Please be sure to note whether you have an integrated
WISBar skin and also note what device resolutions are supported - esp. if
you've got a Landscape mode version in the file.
If you would prefer that SnoopSoft submit your skin and test it out then
just email it to us at: Skin Submission
and we will test out your skin and then post it to the site for you. Please
note whether you wish to remain anonymous or not when emailing us the
skin.
Mailing Address
SnoopSoft Inc.
PO BOX 582
New Albany, OH 43054

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